1. Who we are
This privacy policy applies to Chaneyco Refratech Pvt. Ltd. ("we", "us", "our", "Chaneyco"), a private limited company registered in India (CIN: U51101MH2011PTC222909). Our registered office and works are at Gat No. 211, Village Khalumbre, Tal. Khed, Chakan, Pune 410501, Maharashtra, India.
For privacy-related queries, write to privacy@chaneyco.com or post to the address above marked "Privacy Officer".
2. What this policy covers
This policy explains what personal data we collect through chaneyco.com, why we collect it, how we use and store it, and what rights you have over it. It applies to visitors to our website, customers, suppliers, prospective customers, and anyone who contacts us through the site.
3. Information we collect
We collect the following categories of information:
- Information you provide directly — when you fill out a contact form, quote request, or send us email/WhatsApp: your name, role, company, plant location, email, phone number, and any details about your application or requirements.
- Information collected automatically — when you visit our website: IP address (anonymised), browser type, pages viewed, time spent, referring URL, and device type. This is collected via standard server logs and (if you accept) basic analytics cookies.
- Information from business interactions — purchase orders, invoices, technical drawings, and correspondence exchanged in the course of doing business.
4. How we use your information
We use the information you provide for these purposes only:
- To respond to your enquiry, quote request, or technical question.
- To prepare and deliver products and services you have ordered.
- To meet legal, tax, and regulatory obligations (GST, income tax, export documentation).
- To communicate about active orders, projects, or service engagements.
- To send occasional industry insights or product updates — only if you have opted in, and only until you opt out.
- To improve the website, analyse aggregate visitor patterns, and detect security issues.
We do not sell, rent, or trade your personal data to any third party.
5. Legal basis (DPDP Act 2023 and applicable law)
We process personal data on the basis of your consent (when you submit a form), to perform a contract (when you purchase from us), or to comply with a legal obligation (statutory record-keeping). Where required by India's Digital Personal Data Protection Act 2023 or other applicable law, we will seek explicit consent and provide you with a clear, accessible mechanism to withdraw it.
6. Sharing your information
We share personal data only with:
- Service providers who help us operate our business (hosting, email, payment processing, logistics) — under contracts that bind them to confidentiality.
- Government authorities when required by law (tax, customs, regulatory enquiries).
- Professional advisers (legal, audit, compliance) under their professional confidentiality obligations.
7. How long we keep your information
Enquiry and quote-request data is retained for up to 36 months from your last contact, after which it is deleted unless an active commercial relationship exists. Customer transaction records are retained as long as required by Indian tax and corporate law (typically 8 years). Marketing-list data is retained until you opt out.
8. Cookies
Our website uses essential cookies that are necessary for the site to function. We may also use analytics cookies that record anonymised aggregate data about how visitors use the site. You can disable cookies in your browser settings — the site will continue to work with reduced functionality.
9. Your rights
Subject to applicable law, you have the right to:
- Request access to the personal data we hold about you.
- Request correction of inaccurate or incomplete data.
- Request deletion of your data, subject to our legal retention obligations.
- Withdraw consent for marketing communications at any time.
- Lodge a complaint with the relevant supervisory authority.
To exercise any of these rights, contact us at privacy@chaneyco.com.
10. Security
We use reasonable technical and organisational measures to protect your data — including TLS encryption for the website, access controls on internal systems, and confidentiality obligations for staff. No system is perfectly secure; if we become aware of a breach involving your data, we will notify you and the appropriate authorities as required by law.
11. Changes to this policy
We may update this policy from time to time. The "Last updated" date at the top of this page will reflect the most recent change. Material changes will be highlighted on this page for at least 30 days.